We are Ko-Fi Labs limited, having registered offices at Suite 501 The Nexus Building, Broadway, Letchworth Garden City, Herts, SG6 9BL, United Kingdom registered as a limited liability company with company number 11087704 ('Ko-fi', 'We' or 'us'). We are registered with the Information Commissioner's Office under number ZB401278.
Application of this privacy policy
This privacy policy applies when you use our website (www.ko-fi.com) or App. It doesn't apply to personal data collected and shared by our customers, Creators, or any third-party payment processors through our platform. The Creators are the Controllers of their webpages and Ko-fi has no control over how these webpages are administered or used. Please refer to the Privacy Policy provided by the Creators to see how your personal data is collected and processed by the Creators.
In order to provide the service to our website users, we collect the following personal data from you and your device.
We collect this information on the basis of our legitimate interest to provide you with our platform's core features such as ability to follow and support the Creators and connect you to them.
We will use your personal data to assess your suitability for our available roles. We do this to perform our contract obligations or to take steps at your request, before entering into a contract. Where we process your right-to-work documentation, we will do so to comply with our legal obligations.
Note to Supporters: Both Ko-fi and the Creators using Ko-fi process the personal information provided on Ko-fi separately and are therefore considered independent data controllers. For example, Creators using Ko-fi will have access to their Supporter email addresses and buyer shipping addresses and transaction information. If you do not wish for your information to be available to Creators on Ko-fi, please do not enter that information when using Ko-fi and do not use this service.
In addition, if you don’t want us to use your personal data for any of the other reasons set out in this section, you can let us know at any time by contacting us at data@ko-fi.com, and we will delete your data from our systems. However, you acknowledge this will remove our ability to provide the service to you and will not automatically remove that contact or transaction data previously made available to Creators.
We sometimes share your personal data with third parties. The types of third parties with which we share personal data are described below:
When a Supporter supports a Creator, the following personal data belonging to the Supporter will be shared with the Creators:
We collect this information to allow the Creator to deliver any physical items you have requested or entitled to as part of a Membership.
The Creators receive this personal data as it is required for shipping providers and as such Creators are responsible for their own lawful processing of information made available to them by the service.
We are not a payment processor. Payments are facilitated directly between users of the platform including the Creators and Supporters, via third party payment providers such as PayPal and Stripe. Before creating an account or making a payment please take a moment to read the privacy policies of these payment providers:
We may connect users to third party services listed below to perform certain functions. Before using our website please take a moment to read the privacy policies of these third-party services.
Users can authenticate (log in to Ko-fi) via the following services:
Ko-fi facilitates a direct relationship between Creators and Supporters . Individual Creators receive certain contact information about Supporters such as email addresses and transaction information such as delivery addresses and phone numbers when required for shipping providers and as such Creators are responsible for their own lawful processing of information made available to them by the service.
We may disclose your personal data to a third party if it is necessary to comply with a legal obligation, to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of our clients or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection or tax reporting.
We may disclose personal data to our professional advisors, such as lawyers, auditors, and insurers, if necessary as part of the professional services they provide us with.
If we make a sale or transfer of assets or are otherwise involved in a merger or business / asset transfer, we may transfer your personal data to one or more third parties as part of that transaction. If a change happens to our business, the new owners may use your personal data in the same way as set out in this privacy policy.
Where personal data is shared and disclosed as set out above, these parties may be established outside the European Economic Area (“EEA”) and the United Kingdom. Whenever we transfer your personal data outside the EEA and the United Kingdom, we ensure that a similar degree of protection is afforded to it by ensuring appropriate safeguards are implemented. This may include, where appropriate, signing up to EU Standard Contractual Clauses. To keep this policy as short and easy to understand as possible, we haven’t set out the specific circumstances when each of these protection measures are used. To find out more information regarding the specific mechanism used by us when transferring your personal data outside the EEA and the United Kingdom, please contact us at data@ko-fi.com.
We will only retain your personal data for as long as we need it unless we are required to keep it for longer to comply with our legal, accounting, or regulatory requirements.
In some circumstances we may carefully anonymise your personal data so that it can no longer be associated with you, and we may use this anonymised information indefinitely without notifying you. We use this anonymised information to improve the way we work and our services.
We delete information relating to purchases from us 7 years after your last order with us.
Other information related to your account will be deleted 2 years after your account has become inactive.
We may send you marketing messages from time to time in accordance with your marketing preferences. You can ask us to stop sending you marketing messages at any time by following the opt-out links in any message sent to you or by contacting us at data@ko-fi.com.
Please note that opting out of marketing does not opt you out of receiving important business communications, such as service announcements or security information. If you opted-in to our marketing messages, we rely on our consent to contact you. Otherwise, we rely on our legitimate interests to promote our business when reaching out to our Creators and Supporters who are likely to be interested in hearing from us.
You may exercise certain rights regarding your data, such as the following:
Any requests to exercise these rights can be done by emailing data@ko-fi.com. These requests can be exercised free of charge and will be addressed as early as possible and always within one month.
You also have the right to make a complaint to your supervisory authority. In the UK, this is the Information Commissioner’s Office (www.ico.org.uk).
Ko-fi.com use cookies to operate the service and improve it.
Our website uses cookies to collect information about your access to the site. Cookies are pieces of information that include a unique reference code that a website transfers to your device to store and sometimes track information about you. We use CookieYes to deliver this information to you. For further information, Please click.
Where any of your data is required for such a purpose, we will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, our obligations, and the obligations of the third party under GDPR and the law.
When you support a Creator, we may share your:
Please note that when a Supporter makes a payment to a Creator using the Ko-fi platform, their PayPal or Stripe information may be shared with the Creator through PayPal or Stripe. To find out more, please check the help pages available here.
Creators are responsible for how they use the data collected on Ko-fi. By following, supporting, subscribing or buying from a Creator on Ko-fi you are directing us to share your information in this way. If you do not wish for information to be disclosed to a Creator please do not use Ko-fi.
Creators may contact you outside of Ko-fi and you agree to contact them directly should you wish to withdraw your consent to contact you. It will be wholly the responsibility of the Creator, not Ko-fi to use your data in accordance with applicable laws.
We are not responsible for any other sites not operated by Ko-fi Labs Limited
Please note that our Terms of Use and our policies will not apply to other websites that you get to via a link from our site. We have no control over how your data is collected, stored or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.
Come back to this page for updates
If we change our Privacy Policy, we will post the changes on this page. If we decide to, we may also email you.
